Right of Withdrawal

§§ 5e ff of the Austrian Consumer Protection Act (KSchG) affords consumers the following right of withdrawal for distance selling contracts:

1. Right of withdrawal and withdrawal period:

1.1 The consumer in terms of § 1 Austrian Consumer Protection Act (KSchG), thus a person for whom the transaction is not part of the operation of their company may withdraw from a contract concluded in distance selling or a contractual declaration issued in distance selling without giving any reason.

1.2 The withdrawal period shall be seven business days whereby Saturday shall not count as business day. It shall be sufficient for the withdrawal statement to be sent within this period.

1.3 In case of contracts for the delivery of goods, the withdrawal period shall begin on the date of receipt thereof by the consumer and, in case of contracts for the provision of services; the period shall begin on the date the contract is concluded.

1.4 Should the enterprise fail to comply with the duties of disclosure in accordance with the Austrian Consumer Protection Act, the withdrawal period shall be three months from the dates mention in 1.3 above. If the enterprise complies with the duties of disclosure within this period, the period for exercise of the right of withdrawal mentioned shall begin upon disclosure of the information by the enterprise.

1.5 The withdrawal has to be provided in writing (letter, e-mail, fax) to:

Teng Long Trading GmbH & Co. KG
Linzer Str. 16/1. OG
A-3100 St. Pölten

 1.6 The consumer shall have no right to withdraw in case of contracts for audio or video recordings or software provided if the consumer broke the seal on the delivered objects.

2. Consequences of withdrawal and bearing of costs:

2.1 If the consumer withdraws from the contract, the consumer shall be obligated concurrently to return the goods received thereby.

2.2 The enterprise must reimburse the consumer for payments made by the latter and for necessary and beneficial expenses incurred by the consumer for the object.t

2.3 The consumer must return the goods received thereby and pay the enterprise a reasonable fee for use, including compensation for any diminished value of the goods associated with such use; acceptance of the goods in the custody of the consumer shall not and in of itself be deemed a diminution of value.

2.4 The consumer may be required to participate only in the immediate cost of the return shipment.


End of the right of withdrawal
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